Terms & Conditions

Terms and Conditions:


1. Terms



This website is operated by Shimmer Research. By using this website, the visitor agrees to the following terms and conditions of use:

The information contained in this website is for general information purposes only. The information is provided by Shimmer and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Shimmer. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Shimmer takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information on the Shimmer website is regularly checked and updated by Shimmer. However, it may happen that information is changed. The company does not accept any liability or guarantee for the up-to-datedness, correctness or completeness of the information available. Shimmer assumes no responsibility whatsoever for any websites accessible via links on www.shimmersensing.com.

2. Exclusion of liability



Use of this website is at the users own risk. This website is offered for use without any guarantee and based on prevailing availability. We reserve the right to limit or terminate access to the website, to certain functions or parts of the website at any time. Shimmer hereby expressly accepts no guarantee whatsoever, either explicitly or tacitly, for this website.

This includes the tacit guarantee for the general usability and / or suitability for a specific purpose as well as the guarantee for the legal harmlessness of the material on this website, the distortion-free and faultless access to the website, the security of this website and the completeness, correctness and up-to-datedness of the information on this website. Downloading of material from this website is at the users discretion and own risk. Shimmer accepts no responsibility whatsoever for damage to the computer or the loss of data caused by downloading material from this website.

This websites’ content and material are copyright material and the copyright is owned by Shimmer unless specifically stated otherwise. Shimmer’s prior written consent is to be obtained before any reproduction, republication or retransmission of the website contents.

Shimmer and all Shimmer logo designs are the trademarks of Shimmer.

3. Copyright



The available contents of the Internet representation of Shimmer are protected by copyright. All rights reserved. With the exception of the downloads offered for use in their original version / for the specified purposes, the use of texts and images, including excerpts of such, without prior written permission to do so by Shimmer, violates copyright regulations and is therefore illegal. This is particularly applicable to all rights of exploitation such as reproduction, translation and use in electronic systems. On the website, registered trademarks, company names, utility models and logos are used. Even though these are not indicated as such, the applicable legal stipulations apply.

4. Changes to the Conditions of Use



Shimmer reserves the right to change these conditions of use at its own discretion at any time by publishing the modified conditions of use. It is the responsibility of the website user to regularly check the conditions of use for changes.

5. Payment



We accept Credit Card payment online through our e-store or by calling our offices. You may also pay ‘offline’ via Cheque or Bank Transfer. VAT is charged at the current rate where applicable. Goods will only be dispatched once payment has been received in full. All products remain the property of Shimmer until payment is received in full. A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact Shimmer on +353 1 6875760 for more information. North American customers contact Shimmer on +1 617 945 2628..

6. Taxes and Duties



Shimmer is not liable for any customs, importation taxes, duties or requirements that may apply in your Country or State.

7. Cancellation



Orders may be changed or cancelled up to 3 working days prior to delivery date requested.

To amend or cancel your order, please contact Shimmer on +353 1 6875760 from 8.00am until 16:30pm (GMT) Monday to Friday. North American customers contact Shimmer on +1 617 945 2628 from 8.00am until 16:30pm (ET) Monday to Friday.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by u

8. Complaints



In the event that you are not satisfied with our Service any complaints should be addressed in the first instance to:

By telephone: +353 1 6875760. For North American customers +1 617 945 2628.

By email: [email protected]

By post: The Manager
Shimmer Research Ltd:
The Realtime Building,
Clonshaugh Business & Technology Park,
D17 H262

You are always welcome to send comment, critical or complimentary to [email protected]. We advise you to make any complaint within 3 working days of the date of delivery or intended delivery of your purchase.

9. Delivery



The goods are delivered by courier to your address within a few working days (this depends on your location) after the order and payment have been received. We endeavour to ship within 3 working days of order receipt. You will receive a tracking number notification to your e-mail address. With the waybill number you can track your delivery. Please note: Deliveries take place between 8 am – 6 pm on weekdays.
On rare occasions Shimmer may not be able to deliver the ordered type of products, or the needed amount of products. Shimmer reserves the rights to cancel the delivery, or to postpone it. Shimmer evaluates the time period required for fulfilling the delivery of the order and informs the customer. The customer can then choose, whether to wait for the delivery, or to cancel the order and receive the paid money back immediately.

10. Shipping to Mexico, India and Turkey



Please be advised that due to import issues with Mexican, Indian and Turkish customs, no orders will be shipped by Shimmer directly to these countries. If you are a customer located in the above mentioned countries, please contact a Shimmer sales representative to arrange for a freight forwarder to handle delivery of your order.

11. Returns



If you wish to put in a claim for any product purchased through Shimmer or claim for refund please follow the instructions herein:

Please check your order/receipt as soon as it arrives to ensure you have received the intended content(s), in the right conditions. Please notify us, e-mail address: [email protected] immediately upon receipt, within two (2) business days of your receipt, of any missing or damaged packages and any other claims regarding other apparent defect or apparent non-conformity.

Any hidden defects or hidden non-conformities should be notified to us, e-mail address [email protected] within thirty (30) days of discovery but no later than ninety (90) days of the delivery of the nonconforming or defective item.

Retain all contents, original packaging materials, and shipping boxes. This is a prerequisite for filing the claim(s). (FAILURE TO DO SO CAN RESULT IN THE DENIAL OF YOUR CLAIM AND THE REFUND OR REPLACEMENT OF YOUR PURCHASE).

The sole remedy for defected, missing, damaged or in other ways, non-conforming products is a repair, replacement or refund of the sales price, whichever the Company deems appropriate. The Company has the right to decline returning any product that clearly has been abused or damaged. Shimmer will not refund any one-time use items such as EDA, ECG EMG, or GSR electrodes if they have been deemed to be used or the packet has been opened or damaged. A restocking fee may apply. Shimmer does not cover associated shipping charges.

Shimmer’s standard business warranty policy is 1 year, should you require to extend this please contact your Account Executive who will discuss our very competitive warranty extension plans.

12. Purchase and License Agreements



All hardware purchased on this site is subject to our then current Purchase Agreement. All software is subject to our then current Software License Agreement. In the case of any conflict between this page and these agreements, the agreements will prevail.

Full terms and conditions can be found here.

Shimmer is a company registered in the Republic of Ireland.