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When completing out the form below, please include as much detail as possible regarding your support query, including:

  • equipment or systems used

  • data files, screen-shots generated

  • observed behaviour/instances

  • tests performed

  • Our engineers make every effort to respond to all support queries within one to two working days. Some responses may take longer which is typically down to extra efforts regarding research, testing or replicating the support query raised. As our engineers are actively engaged in projects on a daily basis, they do not offer phone support.


    NOTE: Technical Support is only available to existing Shimmer users. New customers can contact Shimmer here.