Contact Support | Support Channel for Current Shimmer Customers

When completing out the form below, please include as much detail as possible regarding your support query, including:

equipment or systems used

data files, screen-shots generated

observed behaviour/instances

tests performed

Our engineers make every effort to respond to all support queries within one to two working days. Some responses may take longer which is typically down to extra efforts regarding research, testing or replicating the support query raised. As our engineers are actively engaged in projects on a daily basis, they do not offer phone support.

NOTE: Technical Support is only available to existing Shimmer users. New customers can contact Shimmer here.

Name*

Email*

Organisation & Job Title*

Are you an existing Shimmer customer?*

Who did you purchase from?*

Date of Purchase*

What version of Shimmer HW are you using?*

What is the nature of your query*

What Shimmer Software, if any is affected by the issue*

BT ID (Please provide the Bluetooth ID found on back of unit)

What version of Shimmer software, if any, is affected by the issue?

Which Shimmer API, if any, is affected by the issue?

What version of the Shimmer API/ID, if any, is affected by the issue?

Which Shimmer hardware modules, if any, are affected by the issue?

What firmware is on your Shimmer(s)?*

What computing platform are you using?*

What is the version of your OS? (eg. Windows 7, Android 4.2, etc.)*

Describe your query in detail, outlining the steps required to recreate the issue, if appropriate*

Attach supporting screen shots, data files, or relevant documents

By submitting this form I agree to Shimmer using the information provided above, and receiving email communications for the requested services.

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